Privacy policy

Privacy Policy

This Privacy Policy describes how V.F. LE CHALET (referred to as "we", "us", or "our") collects, uses, protects, and discloses your Personal Information when you visit, make a purchase, or interact with our Shopify store at ksm9es-rn.myshopify.com (the "Site").

We are committed to protecting your personal privacy and safeguarding the personal data you entrust to us in compliance with applicable European Union General Data Protection Regulations (GDPR) and international privacy laws.

Information We Collect

When you interact with our Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases of our tablecloths and wall tapestries.

  1. Device Information:

    • Examples of personal data collected: Browser version, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.

    • Purpose of collection: To load the Site accurately for you, perform analytics on Site usage, and optimize user experience.

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  2. Order Information:

    • Examples of personal data collected: Name, billing address, shipping address, payment information (including credit card numbers or other payment methods), email address, and phone number.

    • Purpose of collection: To process and fulfill your orders, manage shipping and logistics, issue invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide customer support.

    • Source of collection: Collected directly from you during checkout or account creation.

  3. Customer Support Information:

    • Examples of personal data collected: Email correspondence, communication history, and any details you provide when contacting customer support.

    • Purpose of collection: To provide customer care, troubleshoot product or delivery issues, and improve our services.

How We Use Your Personal Information

We use your personal data to deliver our home décor products to you, which includes:

  • Fulfilling and processing orders, payment processing, shipping, and handling returns.

  • Keeping you informed about the status of your order.

  • Screening for potential fraud and security threats.

  • Providing tailored communications, newsletters, and promotional offers (only if you have explicitly opted in).

Sharing Your Personal Information

We share your Personal Information with reliable service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Couriers and Logistics Partners: We share your shipping address and contact details with logistics providers to deliver your tablecloths and tapestries.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to a subpoena or legal search warrant, or otherwise protect our rights.

Your Rights Under GDPR (For European Residents)

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data held by us.

  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.

  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection representative at [email protected].

Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience, remember your preferences (like shopping cart contents), and provide analytical insights to help us improve our catalog. You can control and manage cookies through your browser settings. However, disabling cookies may impact your user experience and prevent certain features from functioning properly.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information, subject to statutory record retention requirements under Belgian tax and commercial laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our operational practices, legal requirements, or regulatory updates. Any changes will be posted directly on this page with an updated revision date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a privacy complaint, please contact us via email at [email protected] or by mail at:

V.F. LE CHALET

Savaanstraat 72, 9000 Gent, Belgium