Refund policy

Return and Refund Policy

At V.F. LE CHALET, we believe that your home should be a sanctuary of comfort, elegance, and beauty. Our curated collection of premium tablecloths and decorative wall tapestries is designed to elevate your living spaces with warmth and distinct style. We want you to love every piece you purchase from us. However, if a product does not meet your expectations or if you simply change your mind, we offer a straightforward, customer-friendly return and refund process.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item must be in its original, unused, unwashed, and undamaged condition.

  • It must be in its original packaging with all attached tags and product labels intact.

  • You must provide a valid receipt, order confirmation, or proof of purchase.

Non-Returnable / Exempt Items

Certain types of items cannot be returned:

  • Customized or personalized goods: Products made to custom specifications or tailored to unique dimensions.

  • Gift cards: Digital or physical gift cards are non-refundable.

  • Items damaged through standard wear and tear: Products that show clear signs of misuse, improper washing, or customer-induced damage.

How to Initiate a Return

Returning an item with us is simple:

  1. Contact Us: Reach out to our customer support team via email at [email protected] within 30 days of receiving your package. Please include your Order Number, the name of the item(s) you wish to return, and the reason for the return.

  2. Receive Instructions: Our support team will review your request and reply with a return authorization and step-by-step instructions.

  3. Pack Your Items: Carefully pack the item(s) in the original packaging to prevent damage during transit.

  4. Ship to Our Return Address: Send your returned package directly to our physical location:

    V.F. LE CHALET

    Attn: Return Department (Joachim De Fauw)

    Address: Savaanstraat 72, 9000 Gent, Belgium

Note: Unless the return is due to our error (such as a defective, damaged, or incorrect item sent), the customer is responsible for paying the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If you receive a tablecloth or wall tapestry that is defective, damaged in transit, or if you received the wrong item, please contact us within 48 hours of delivery at [email protected].

Please include photos of the damaged product and the outer packaging. We will prioritize your case and send a replacement free of charge or issue a full refund immediately.

Exchanges

The fastest way to ensure you get the exact size, color, or style you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your return is received and inspected at our Belgium facility, we will send you an email notifying you that we have received your item and informing you whether your refund has been approved or rejected based on the condition of the returned item.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your card issuer or banking institution.

  • Original Shipping Costs: Original shipping fees (if applicable) are non-refundable.