Shipping policy

Shipping Policy

At V.F. LE CHALET, we aim to bring warmth and art into your living spaces as quickly and reliably as possible. We carefully package every tablecloth and wall tapestry to ensure it arrives at your doorstep in pristine condition.

Shipping Rates & Delivery Costs

We maintain a simple, transparent shipping structure to offer you the best value:

Order Total Value Shipping Fee
$10.00 USD and above FREE Standard Shipping
Under $10.00 USD $5.99 USD Flat Rate

Order Processing Time

  • Processing: All orders are processed, quality checked, and packaged within 1 to 3 business days (excluding weekends and Belgian public holidays) after receiving your order confirmation email.

  • Notification: You will receive another automated notification email with a tracking number as soon as your order has been dispatched.

Estimated Delivery Time

Shipping times depend on your geographical location:

  • European Union Destinations: Estimated 4 to 8 business days.

  • International / Worldwide Destinations: Estimated 7 to 15 business days.

Please note that delivery times are estimates and start from the date of dispatch, not the order date. Delays can occasionally occur due to custom clearance processes, inclement weather, or peak holiday seasons.

Order Tracking

Once your package is shipped, you will receive an email containing your unique tracking link and carrier details. You can monitor the journey of your package in real-time through the carrier’s portal or directly on our Site. Please allow 24 to 48 hours for the tracking information to update after receiving your dispatch email.

Incorrect Shipping Address

It is the customer's responsibility to ensure that the delivery address entered at checkout is accurate and complete. If you notice an error in your shipping details, please contact us immediately at [email protected]. Once an order has been handed over to the postal carrier, we are unable to change the delivery destination.

Customs, Duties, and Taxes

For international shipments outside the European Union:

  • V.F. LE CHALET is not responsible for any customs fees, import duties, tariffs, or taxes applied to your order upon arrival in your destination country.

  • All fees imposed during or after shipping are the responsibility of the customer.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered to your address, but you have not received it:

  1. Check around your residence, porch, or entry area, and verify with household members or neighbors.

  2. Contact your local post office or courier with your tracking number.

  3. Reach out to our customer service team at [email protected]. We will assist you in opening an investigation with the carrier.